Effective Date: January 1, 2024
At Digital Craft SEO LLC, customer satisfaction is our top priority. This Refund Policy explains the terms and conditions under which refunds may be issued for services provided by our company.
1. Eligibility for Refunds
Refunds are issued under the following conditions:
- Service Not Delivered: If we fail to deliver the agreed-upon service due to our own fault.
- Cancellation by Client: If the client cancels the service before the work begins.
- Quality Issues: If the delivered service does not meet the agreed-upon standards and we are unable to resolve the issue after revisions.
2. Non-Refundable Services
Refunds will not be issued under the following circumstances:
- Services that have been fully delivered as agreed.
- If the client provides incomplete or incorrect information, causing delays or issues in service delivery.
- Dissatisfaction due to personal preferences after the service has been completed.
- Cancellations made after significant progress has been made on the project.
3. Refund Process
To request a refund:
- Submit a written request via email to info@digitalcraftseo.com within 7 days of the service delivery.
- Include the reason for the refund, supporting documentation, and any relevant details about the issue.
Our team will review the request and provide a response within 5-7 business days.
4. Refund Approval
If your refund request is approved, the amount will be credited back to the original payment method within 10-14 business days, depending on your bank or payment provider.
5. Partial Refunds
In some cases, partial refunds may be issued based on the amount of work completed or expenses incurred at the time of cancellation.
6. Changes to the Refund Policy
We reserve the right to update this Refund Policy at any time. Any changes will be reflected on this page, and the “Effective Date” will be updated accordingly.
7. Contact Us
If you have any questions about this Refund Policy or need assistance, please contact us at:
- Email: info@digitalcraftseo.com
- Phone: +1-702-518-8345
- Address: Kalispell, MT 59901